What are your daytime service hours for the lounge bar?
Westlands is open from 10am - 8pm Monday - Saturday. The lounge bar currently offers sandwiches, drinks, confectionary and light refreshments.
Can I have a refund on my tickets?
We do not offer refunds on tickets except in the case of a cancelled performance.
Can I exchange my tickets for another performance?
You can only exchange your tickets for a performance of the same production, for example our Christmas pantomime. There is a charge of £1 per ticket (up to a maximum of £5) to exchange tickets.
Can I give my tickets to someone else if I can't attend?
You can give your tickets to friend or family should you be unable to attend. If your tickets are being held at the Box Office the people using them will need to be able to quote your details to be able to collect your tickets.
I've lost my tickets, what can I do?
We can reprint your tickets at the Box Office on the day of your performance.
How do I move seats if I've already booked?
To move seats please contact the Box Office on 01935 422884. There is a charge of £1 per ticket (up to a maximum of £5) to do so unless additional tickets are being purchased.
Are there any booking fees?
We do not charge any additional fees for the use of credit cards or online bookings. All performances (unless otherwise stated) are subject to a £1.50 ticket levy (included in the advertised ticket price) that is in place to secure the future of arts and entertainment provision in South Somerset. There is a postage and processing fee of £1.50 if you would like your tickets to be posted to you.
Can I use National Theatre Tokens?
We do not accept National Theatre Tokens due to the commission rate that they incur. We do offer our own gift vouchers which can be exchanged against all performances at Westlands and The Octagon Theatre – these vouchers are valid for three years from the date of purchase. Gift Vouchers can be bought via our Gift Voucher form.
Where are the best seats?
Our flat floor seating is more generous for leg room. We find that our most popular seating area is Row PP which is flat floor at the front of our tiered section.
I need extra leg room, where should I sit?
Our flat floor seating has more generous leg room. Row PP is along a central aisle and so has the most leg room.
Who counts as a Concession?
Concession rates (where applicable) apply to students, those in receipt of state pension, those who are registered disabled and children if no 'Child' rate is available.
Why won't your website let me leave a single seat?
Our Box Office system is designed not to allow single seats to be left until a set capacity is reached – we would therefore ask that you choose alternative seats. If you require tickets that will leave a single seat for access reasons please contact the Box Office on 01935 422884.
Why can't I get through to your Box Office when I call?
Our Box Office is open from 12 noon – 5pm Monday – Saturday and until 7.45pm when there is an evening performance. On Sundays when there is a performance the Box Office will open 2 hours before the scheduled performance start time. If you are unable to get through during these hours then all of our lines are busy as we do not have a call wait system. Please call back shortly to speak to a member of the team.
How do I book a wheelchair space online?
Due to the specific access requirements of wheelchair spaces these seats are not available to purchase online. To book a wheelchair space please contact the Box Office on 01935 422884. At Westlands we have disabled parking spaces at the front of the building. These are available on a first come first served basis.
What is a Family Saver?
A Family Saver can be made up of either two adults and two children or one adult and three children. On most occassions this works out cheaper than buying individual adult/children tickets.
What age qualifies for a Child ticket?
Children from the age of 2 require a Child ticket for all performances. A Child rate is applicable for anyone up to the age of 16. Those over 16 but still in full time education would qualify for a Concession ticket where applicable.
What is a Babes In Arms ticket?
Where applicable, a Babes in Arms ticket is a free ticket allowing a child under the age of 2 to sit on a parent’s lap. These are available from the Box Office. Please note if you would like your little one to have their own seat a Child ticket must be purchased.
I'm having problems booking online, what should I do?
Please email email@example.com with the nature of your booking issue. Where possible please include the device and browser that you are using. Alternatively, you can call the Box Office during their opening hours on 01935 422884.
Both our ladies and gents toilets are equipped with baby change facilities.
Do you have booster seats?
Booster seats are available to hire from the theatre for a charge of 50p. Please see any member of staff for assistance.
Do you have a cloakroom?
We operate a cloackroom for £1 per item. This £1 goes towards the Friends of Westlands fundraising.
I'm hard of hearing, do you have an assisted hearing system?
The ballroom at Westlands is fitted with an Infra-Red hearing loop system. To use the system you can either set your hearing aid to T setting or you can use headphones/necklaces that we can provide – hire of these requires a £5 deposit that will be returned to you when equipment is returned. For assistance please see a member of our Box Office team or a Duty Manager.
I'm a wheelchair user, how do I access your facilities?
We have level access to our café/bar and upper auditorium via a lift as well as level access to our wheelchair spaces located at the front of the auditorium. We also have a disabled toilet which is located on the ground floor. More informaton can be found on our Access Page.
Why can't I take photos/record video in the ballroom at theatre-style shows?
Unless you are invited to take photos/record video we ask that you do not use any form of recording equipment in the ballroom during theatre-style events. This is due to production copyright and failure to comply may result in your removal from the ballroom.
Can I take a drink from the lounge bar into the ballroom?
Drinks from the lounge bar can be taken into the ballroom as long as they are in plastic cups. If you would like a plastic cup please inform bar staff when placing your order. Hot drinks are only permitted when in suitable covered containers.
Where should I store my pushchair when I go into the ballroom?
For a place to store your pushchair please see our Duty Manager. Any member of staff at the theatre can call the Duty Manager for you on the day of your visit.