As we are a 'See it Safely' venue, if you have received a positive Covid-19 test result within 3 days of your booking, or you have been notified by NHS England that you are required to self isolate, please email email@example.com or call the Box Office on 01935 422884.
We will endeavour wherever possible to move your tickets to an alternative date. If no alternative performance date is available, we can credit your customer record.
In order for an exchange or credit to be issued, please send proof of a positive covid test via email no later than 4 hours before the performance starts to firstname.lastname@example.org
We are unable to offer ticket returns and credits after the show date has already happened.
Accepted proof is either a date stamped photo of a positive LFT or an email/screenshot of details provided by the NHS of a positive test.
Please note, requests for transfers or credits where valid proof of an instruction to isolate has been given will only be valid where contact has been made with the venue at least 4 hours prior to the start time of the given event. No amendments can be made to bookings once the show has taken already place.