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Plan Your Visit

Booking Information

Concessions, Discounts and Offers

Where available concession rate tickets are available to children, full-time students, senior citizens (those in receipt of state pension) and those who are registered disabled. Please note these may vary dependant on show. Discounts and special offers may be limited or subject to availability and are at the discretion of the Box Office Supervisor. Unless otherwise stated, concessions and discounts cannot be combined or used in conjunction with other offers. 

PLEASE NOTE:
Children and young people aged 14 years and under must be seated next to an accompanying adult.

Party Bookings

Where available, and unless otherwise stated, party rates are only available on bookings with a minimum of 10 tickets. Group rates are only available when booking all of the tickets together.

When booking 10 seats or more for any performance, tickets can be reserved under a group booking with payment due one month after the date of booking.

Schools can follow a similar booking process for relevant performances.

How To Book Your Tickets
Book Online:

Customers booking online are able to choose their seats.

If this will be the first time you have used the on-line booking system, we recommend you set up your account before proceeding to buy tickets or choose seats. We will send a confirmation of your password to your email address and you will then be able to book your seats.

PLEASE NOTE:
As a general rule we do not allow single seats to be left unoccupied when you are booking online. It is hard for us to fill lots of single seats, as most bookings are made for two or more people; and so our website will not let you leave an empty seat between booked seats or at the end of a row. If you receive this warning, please look elsewhere in the auditorium for your seats, or call the box office for further assistance.

In Person:

The Box Office at Westlands is open for counter sales from 10am - 8pm Monday  - Saturday.

By Telephone:

Westlands has no direct telephone line; however, Westlands events are available via The Octagon Theatre telephone Box Office from 12 noon - 5pm Monday - Friday (and until 7.45pm when an evening performance is taking place at the theatre). We accept the following cards: Visa, Mastercard, Electron and Maestro. Tickets will be sent out by 2nd class post for a postage and processing fee of £1.50. Tickets purchased for events less than seven days away will be retained at the Box Office for collection.

Ticket Levy:

A £1.50 ticket levy is included in all stated ticket prices for all shows. This levy will support the development of cultural provision in South Somerset and the development of Westlands and The Octagon Theatre.

Free Mailing List:

To receive information about forthcoming events at the theatre, please call the Box Office on 01935 422884.

Refunds:

Tickets are non-refundable except in the case of a cancelled performance.

Exchanges:

At our discretion, ticket exchanges may be available for performances of the same production only, subject to a fee. This offer excludes group bookings of 10 or more tickets. Resales will only be offered on sold-out performances, subject to a fee.

The Management Reserves The Right:

  • to make alterations to the advertised cast and programme without prior notice.
  • to refuse admission.
  • to provide alternative seats to those purchased.