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Plan Your Visit

Access Information

Access For All
Everyone is welcome at Westlands Entertainment Venue and we will do whatever we can to ensure you have an enjoyable visit. Staff are available to help, so please ask us if you need any assistance. To ensure any special requirements you have are met, we ask that all patrons who use a wheelchair, are registered disabled or have specific seating or access requests contact the Box Office direct. For this reason wheelchair spaces and disabled concessions are not available through online booking.


Essential Companion Scheme
Westlands Entertainment Venue recognises that some customers with disabilities may require the services of a helper or friend to enjoy the facilities offered at the venue. This person is designated as an ‘Essential Companion’. We are happy to offer free seats to ‘Essential Companions’ to enable our customers with disabilities to visit Westlands Entertainment Venue and all its facilities.

The scheme is not open to, or intended for, those who simply require assistance with transportation to Westlands Entertainment Venue. An ‘Essential Companion’ is somebody who is able to help the individual with a disability to use and enjoy the services of Westlands Entertainment Venue, as well as ensuring their safety and wellbeing.

As Westlands Entertainment Venue is a publicly funded organisation, we require either the person with a disability or their appointed representative to complete an Essential Companion Scheme form and provide photo ID and proof of entitlement. You can find a downloadable version of this form at the bottom of this page.

To be eligible for our Essential Companion Scheme you must be able to demonstrate that you or the relevant member of your party is in receipt of one of the following:

  • The higher rate of the Disability Living Allowance.
  • The higher rate of Attendance Allowance.
  • The enhanced rate of the Personal Independence Payment.
  • The Armed Forces Independence Payment.
  • Hold a Certificate of Visual Impairment or is registered blind.

We regret that if you, or the relevant member of your party, are receiving any other form of benefit than those listed you do not qualify for this scheme and so will not be eligible for complimentary tickets.

If you have difficulty completing the membership form or would like more information, please contact the Box Office. A member of our team will be pleased to assist you.

Please contact the Box Office on 01935 422884 for further information on the above and for advice on seat selection.